FAQ

Registration

Q: Why join IB8?

A: IB8.asia is a safe, secure, and regulated online gaming platform, licensed by the Philippine Amusement and Gaming Corporation (PAGCOR). We offer a state-of-the-art gaming experience, featuring Live Dealer Casino, Sports, Slots, and more. Enjoy an exciting and rewarding gaming experience with attractive promotions, generous bonuses, the highest rebates, and exclusive loyalty programs.

Q: How does one register on the site?

A: To register, a user should click HERE and fill out all the required information to complete the registration process.

Q: What should a user do if they cannot register?

A: If a user experiences difficulties registering, they should try clearing their browser's cache and then attempt to log in again. If the issue persists, they should contact the customer service team and provide a screenshot of the error message encountered for further assistance.

Q: Can a user create a new account if they already have one but no longer use it?

A: The platform adheres to a one account per player policy. If a user wishes to create a new account, they should contact the customer service team to temporarily suspend or freeze the old account to avoid conflicts with future transactions.

Q: How can a user modify or update their registered phone number or name?

A: To update a registered phone number or name, the user's identity must first be verified. They should provide the following:
     • A clear picture of their ID
     • A selfie holding their ID
     • Supporting documents, such as a screenshot of their E-wallet changes must be made before making a deposit.

Q: Is my personal information and transaction secure?

A: At IB8, your privacy and security are our top priorities. Our platform is fully regulated and adheres to the highest standards of data encryption to protect your personal information. We will never disclose your data to any third party unless required by applicable laws, regulations, or a court order.

IB8 reserves the right to disclose and transfer your personal data to our authorized payment service providers and financial institutions as necessary to process payments for services on our platform.

All personal information provided by users is transmitted using Secure Socket Layer (SSL) 128-bit encryption and stored in secure, restricted-access environments that are not publicly accessible. Internal access to all data is strictly limited and closely monitored to ensure maximum security.

Q: Why is it necessary to complete KYC? Other sites do not require this

A: Completing the KYC (Know Your Customer) process is essential for compliance with regulatory requirements and enhancing security measures. While other sites may not mandate this, the platform's commitment to protecting user identity and preventing fraud necessitates a thorough verification process, helping to maintain a secure environment for all users. If there are further questions, users are encouraged to ask.

Q: What should a user do if their KYC was rejected?

A: If a KYC verification is rejected, it could be due to various reasons. Users should ensure they provide clear images of both the front and back of their ID, ensuring that their name and face are clearly visible.

Q: How can a user reset their forgotten password?

A: To reset a forgotten password, the user should contact the customer service team and provide the registered phone number associated with their account. A new temporary password will be sent to them to regain access. Once access is restored, they should go to their profile to change the temporary password to a personal password.

Q: What should a user do if clicking the login link takes them to a blank page?

A: If a user is redirected to a blank page when trying to log in, they should try clearing the cache of their Google Chrome browser and then attempt to log in again. If the issue persists, they should provide a screenshot of the error for further assistance.

Deposit

Q: What currencies are accepted by IB8?

A: IB8 accepts the following currencies:
     • Thai Baht (THB)
     • Singapore Dollar (SGD)
     • Philippine Peso (PHP)

Q: How do I deposit funds into my IB8 account?

A: To deposit funds, follow these steps:
     • Log into your IB8 account.
     • Go to "Deposit".
     • Select a Payment Method
     • Upload the supporting receipts (only if necessary)
     • Choose a promotion (if applicable) before proceeding.
     • Complete the transaction.

Q: Are third-party deposits allowed?

A: No, third-party deposits are not allowed. We recommend making deposits directly from your own bank account to ensure smooth processing.

Q: What are the minimum and maximum deposit amounts?

A: The minimum deposit amount is 100, while the maximum deposit limit is 50,000.

Q: What should a user do if they receive an error message when trying to deposit?

A: If a user encounters an error while attempting to make a deposit, they should try clearing their browser's cache and logging in again. If the problem persists, they should provide a screenshot of the error message for assistance.

Q: Can a deposit be canceled?

A: Unfortunately, once a deposit has been processed, it cannot be canceled. For concerns regarding missing deposits, users should contact the customer service team for assistance.

Q: What are the MINIMUM and MAXIMUM Deposit rates?

Transaction Limit & Daily Limit
Currency	Deposit
Currency	Min	Max

THB	100	50,000

For any concerns regarding missing deposits, please don't hesitate to contact our customer service team for assistance.

Turnover

Q: What is turnover?

A: Turnover refers to the total amount of money wagered by players over a specific period. This includes all bets placed on games such as slots, table games, and sports betting. Turnover is an important metric for casinos as it helps assess overall activity and performance.

Q: How can a user check their remaining turnover?

A: Users can check their remaining turnover by navigating to PROFILE > HISTORY.

Withdrawal

Q: Why can't a user withdraw their balance?

A: There are a few reasons why a user may be unable to withdraw their balance:
• They may not have met the wagering requirements yet.
• Their funds must be transferred to the main wallet before proceeding with the withdrawal.
Users should ensure they fulfill these requirements before submitting their withdrawal request

Q: How long should a user wait for their withdrawal to be processed?

A: For the safety and security of your account, IB8 follows strict verification measures. Once we have received all required details and processed the necessary information in accordance with our withdrawal policy, your withdrawal request will be forwarded to our designated team for efficient processing.

Withdrawals will be processed within the timeframes listed below:

METHOD OF WITHDRAWAL	IB8 PROCESSING TIME	FUNDS RECEIVED BY YOU (ESTIMATED)

Bank Transfer	Up to 2 Hours	Up to 2 Hours

*Subject to change without prior notice.

Q: Will I be charged for deposit and withdrawal transactions on IB8?

A: No, IB8 does not charge any fees for deposits or withdrawals. However, please note that some banks may apply additional transaction fees, which are not covered by IB8.

Q: I don’t have a bonus. Is there a requirement to withdraw?

A: Yes. Players who do not have a bonus must wager at least 1x their deposit amount before making a withdrawal. Please note that rejected, voided, drawn, or tied bets do not count toward the wagering requirement.

Q: What should a user do if they haven't received an OTP for their withdrawal request?

A: Due to high demand for OTPs, there may be delays in delivery, which can be affected by signal strength from the Telco provider. If an OTP is not received, users should provide their registered number and request the OTP again for assistance.

Q: Can a user use their bank account for withdrawals?

A: Currently, only E-wallets are accepted for withdrawals. Bank withdrawals will be introduced on the website in the future.

Q: Can a user use someone else's E-wallet to receive their withdrawal?

A: No, the withdrawal account name must match the registered full name. Users are not allowed to withdraw using a third-party account, and E-wallets must be fully verified for security purposes.

Q: What does it mean if a user receives a "phone number already exists" message when trying to bind their E-wallet account?

A: For security reasons, each phone number can only be linked to one account. This means the phone number they are trying to add is already associated with a different account.

Q: What are the MINIMUM and MAXIMUM Withdrawal Rates?

Transaction Limit & Daily Limit
Currency	Withdraw
Currency	Min	Max

THB	100	50,000

For any concerns regarding rejected withdrawals or error messages, users should contact the customer service team for assistance.

Rebates

Q: What are Rebates?

A: Rebates are rewards given to all IB8 members based on their total daily or weekly wagers in selected Live Dealer Casino, Sports, and Slot games.

Q: How do Rebates work?

A: Rebates are calculated based on the promotion entitlement for each eligible product.
• Slots: The daily rebate calculation is based on total wagers from 00:00 to 23:59 (GMT+7) each day.
• Sportsbook: The weekly rebate calculation is based on total wagers from Monday 00:00 to Sunday 23:59 (GMT+7).

Q: Is there a rollover requirement for Rebates before withdrawal?

A: Yes, rebate promotions come with a 1x rollover requirement. You must fulfill the rollover requirement before withdrawing your Rebates or you can continue to enjoy our games.

Q: How do I check my Rebates?

A: Log into your IB8 account and go to Account History → Rebate History. A remark will indicate the cash rebate amount.

Q: I don’t have any bonuses. Is there a requirement to withdraw?

A: Yes. Players who do not have a bonus must wager at least 1x their deposit amount before withdrawing. Please note that rejected, voided, drawn, or tied bets do not count towards the wagering requirement.

Transfer

Q: Why are there multiple wallets?

A: IB8 uses a two-wallet system: the Main Wallet and Sub Wallets.
• Main Wallet:This wallet holds your total balance, which can be withdrawn using various banking methods or transferred to Sub Wallets for betting. All successful deposits are credited to the Main Wallet.
• Sub Wallets:Each gaming product has its own dedicated Sub Wallet. Funds must be transferred from the Main Wallet to the Sub Wallet to place bets on specific products.

Q: How can a user transfer their balance to the games they want to play?

A: To transfer a balance, users should follow these steps:
     • Go to their account and click on "Transfer."
     • Under "Transfer From", select MAIN (they can also choose BONUS if applicable).
     • Under "Transfer To", select the desired game provider (e.g., SLOT, and choose from options like PGSOFT, Pragmatic Play, etc.).
     • Enter the amount they wish to transfer.
     • Click "Submit".

Q: What should a user do if they want to change to another game on a different provider?

A: Users should note that IB8 operates on a semi-seamless platform. They will need to fulfill their wagering requirements on the current game before they can switch to another provider.

Technical Issues and Troubleshooting

Q: What should users do if the website is not loading properly?

A: If you experience loading issues, try the following troubleshooting steps:
     • Clear your browser cache and cookies
     • Use a different browser or device
     • Disable any VPN or proxy services that maybe interfering with the connection.
     • If the issue persists, contact customer support for assistance.

Q: What should users do if a deposit or withdrawal is not reflecting?

A: If your deposit or withdrawal is not showing up:
     • Wait a few minutes and refresh the page.
     • Check your transaction history to see if the payment has been processed
     • If the issue persists, contact customer support for further assistance

FAQ